Link to open: Navigation Bar -> Customers ->Out of Network Fee
Out of network fee is applied to prohibit fuel buying from truck stops that are out of network. Following bullets describe how new out of network system works.
- Different surcharge rate can be defined for every customer for different supplier and account code. Following is a sample structure illustrating how out of network fee is defined:
| Customer: ABC |
| Account Code |
Fuel Vendor |
Surcharge (Per Unit) |
| AC001 |
TA Petro |
0.50 |
| AC001 |
Love's |
0.60 |
| AC002 |
Love's |
0.01 |
| Customer: XYX |
| Account Code |
Fuel Vendor |
Surcharge (Per Unit) |
| AC001 |
TA Petro |
0.55 |
| AC001 |
Love's |
0.45 |
| AC002 |
Love's |
0.15 |
In above sample data there is different out of network fee for same suppliers and account codes. To define different out of network fee, select a customer from the 'Select Customer' list and click on 'Add out of network fee..' button.
- If fee is not defined for a customer, then a default fee is applied in case out of network transaction happens. To define default out of network fee, expand Services menu and click on 'Out of network default fee' option.
- Out of network fee is always applied on retail price.
- If a customer does not have a rate plan for a supplier/account code, then any purchase from a truck stop of such suppliers is considered as out of network transaction. To apply out of network fee, rate plans must be deactivated for the target customer.
- This feature requires deactivation of rate plans. Please pay special attention to this section. If you have a deal with the fuel vendor (i.e. your buying price is lower than the retail price) and want to deactivate rate plan for a customer, then make sure that out of network fee has been defined. System applies fee on Retail Price. In case we do not have retail price in system (e.g. there is no retail price column in pricing file) and out of network is not defined, then end customer will be invoiced on actual buying price hence this will expose your actual buying price to the end customer. To avoid this defining surcharge plan will be mandatory before a rate plan is deactivated. In this case surcharge amount should be enough to equate Retail Price + surcharge amount. It is safe if pricing files sent by the fuel vendor have retail price column.
- Out of network system is purely based on Rate Plans, which means if a customer has a rate plan defined, then all truck stops for given fuel vendor will be considered as in-network, else all truck stop codes will be considered as out-of-network. There is no option to tag a specific truck stop code as out-of-network. In simple words, If a customer does not have any active rate plan for a fuel supplier (e.g. love’s), then out-of-network charges will be applied.
- Default out-of-network fee must be defined. If due to any reason, system fails finding surcharge plan for a customer then default surcharge plan will be applied. For example, if system does not have a truck stop code in record, then it cannot decide which fuel vendor a transaction relates to. In such cases a default out of network fee will be applied.
Related: Default out of network fee