Cash Advance History page is visible if Load/Unload Cash option is on. It keeps date wise record of of all Load/Unload Cash activities. When cash is successfully loaded on a card, then the entry will appear on cash advance history page. When customer actually withdraws cash then it is withdrawal amount is visible in transactions. Amount withdrawn by customer does not show on this page but shown as a transaction in all transaction reports
Why is loaded amount less than used amount?
By rule used cash amount cannot be greater than the amount loaded on a card. But this rule is broken when card is loaded with USD, but customer withdraws cash in CAD. In this case customer can withdraw cash equal to 'Amount Loaded' multiplied by 'Current Forex Rate'. Therefore withdrawal amount is greater than the actual loaded amount. In this case Cash Advance History page shows withdrawal amounts in CAD.