Keyword parameter is required to narrow down activity report. Keyword is a primary subject of your question (e.g. card number) that you want to track how it reached its current state. Following are some examples of keywords:
- if your question is who changed the status of a card, then card number is your subject, so type card number in the Keyword box
- To know who changed a customer's detail, type customer name
- To know who turned on emailing to pricing files to a specific email, type email id as keyword
If you are not sure about what to type in keyword then let us know by creating a ticket. Do mention in the ticket what you want to know from the activity report.